SHIPPING TIMELINE
All in-stock orders at Sip Hip Hooray are typically processed and dispatched within 1-3 business days. We don't operate on Saturdays, Sundays, or U.S. holidays. For personalized items, anticipate around 2-3 weeks for delivery after you've approved the artwork.
Do bear in mind that holidays, product launches, and sales events might extend order processing times.
SHIPPING DELAYS & REFUNDS
We strive to deliver your order promptly. If, however, your non-personalized order does face a delay from our end and arrives late (excluding shipping courier-related delays (weather, equipment failure, etc which are not covered), you're eligible for a refund once you return the items. We'll provide a call tag for the product return. Upon receiving the returned items, your refund will be processed.
SHIPPING COURIERS
We use a range of couriers to ensure your order reaches you efficiently. If you have restrictions on receiving from a particular courier, inform us by emailing orders@siphiphooray.com with your order number.
SHIPPING PROMOS
Shipping promotions are only applicable to the contiguous United States.
SHH EXCLUSIVE DESIGNED PRODUCTS
(Product lines like Christmas sweatshirts, Gildan sweatshirts, fun mugs)
These are exclusively crafted and undergo a 10 business day production cycle. Since they're tailored just for you, we can't cancel them once they're in production.
RETURNS
Due to the custom nature of our products all sales are final.
CUSTOM SKETCH ARTWORK POLICY
For custom sketches, we accommodate 2 rounds of alterations, provided they don't necessitate a complete redo. Should you have specific changes in mind, do relay them so our artist can incorporate them. However, since these sketches are meticulously hand-drawn and delivered to you, the associated fees are non-refundable.
CONTACT US
Got questions? We're here for you.
Email: orders@siphiphooray.com
Phone: 713.247.9856
Easy to work with and quick shipping! Product as described.
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The cups came super fast and turned out fantastic! Thank you so much!!
Turned out great and arrived in time!
These were such a hit! Great product and great design
Our baby shower was more like a party with friends and family and I wanted a memorable favor. After searching to the end of Pinterest I turned to Etsy and found these cups from SipSipHooray. They. Were. Perfect. I was worried since we were only about 3 weeks away from the party date Meagan was the best! She responded promptly and happily accommodate the our needs for a quick shipment. They even came a day earlier than requested. If you have any party favor needs this shop!
These koozies, turned out awesome!! They were just what we were looking for!! Everyone at the Diaper party for the dad to be loved them!!
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