Frequently Asked Questions
Absolutely! All of our custom products receive a proof prior to anything moving into the production process.
We are here to help! For any changes just reach out to us at firstname.lastname@example.org!
We unfortunately don't have control over the taxes that are charged - they are added in automatically.
The standard turnaround time to have our custom products delivered, in hand, is approximately 2 weeks after the date of your final proof approval. We do have rush options if needed sooner. See drop down in listing regarding turnaround times and rush costs.
For stock items and Gift Store products those ship in 1-3 days. We offer rushes, just ask!
Further information on shipping can be found here.
When your order ships you will receive a separate email providing you with a tracking number to track your order.
You can also log into your account and click on the order in question to see the status.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
Collapsible Foam - 4MM polyurethane collapsible foam, this is the most common type of can cooler
Neoprene - 3mm thick neoprene, similar to wetsuit material. The neoprene will work great on cans and also provides a tight fit on bottles with a zigzag side stitch on each seam.
Yes we do love custom art and can work with custom design! Feel free to upload your your art or design inspiration using the image upload button on the product page, or email it to us to directly to email@example.com
*Please note your order number on any email correspondence*
The custom art fee is in addition to the product cost, and you can find those links in the listings, as well as below! With the purchase of the custom hand drawn art fee, you will also receive your own digital file of the drawing to have on hand or for use on other projects inside or outside of our shop!